Return Policy
Return Policy
Thank you for shopping at Xerxes Eagles. If you are not entirely satisfied with your purchase, we're here to help.
Our Products We offer a wide range of items carefully curated from trusted brands and suppliers to ensure the highest quality and customer satisfaction. In the event that you are not satisfied with your purchase, we have a straightforward return policy in place to make the process as smooth as possible.
30-Day Return Window We offer a 30-day return window for most of our products, starting from the date of delivery. If 30 days have gone by since your purchase was delivered, unfortunately, we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items Certain types of items are not eligible for return, such as perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases. We also do not accept returns for downloadable products, gift cards, or health and personal care items. Please get in touch with our customer support team if you have questions about whether your item is eligible for return.
Return Process. To initiate a return, please contact our customer support team within the 30-day return window. You can reach out to us via email at info@xerxeseagles.co. Our team will guide you through the return process and provide you with a return authorization number (RMA) if your item is eligible for return.
Please ensure that the item is securely packed for return shipment to prevent any damage during transit. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.
Late or Missing Refunds. If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at [Customer Support Email] for further assistance.
Exchanges. We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer support team for further instructions. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Gifts. If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Contact Us. If you have any questions about our return policy, please contact us at info@xerxeseagles.co. Our customer support team is available to assist you and provide further clarification on our return process.
We hope this return policy helps clarify the process and expectations for our valued customers. Thank you for choosing xerxeseagles for your shopping needs.